Effective Date: September 13, 2026
This Privacy Policy describes how xhalerecovery.com (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Xhale Recovery is operated by SALONSUPPLYUSA LTD, a company registered in the United Kingdom.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to information that can uniquely identify an individual as “Personal Information.”
Device Information
Examples of Personal Information collected: Browser version, IP address, time zone, cookie information, products or pages you view, search terms, and how you interact with the Site.
Purpose of collection: To load the Site accurately for you and perform analytics on Site usage to help us improve our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels, or similar technologies.
Disclosure for a business purpose: Shared with our processor, Shopify, and other service providers where necessary.
Order Information
Examples of Personal Information collected: Name, billing address, shipping address, payment information, email address, telephone number, and order details.
Purpose of collection: To provide products or services to you, process payments, arrange shipping and fulfillment, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising relating to our products or services where permitted.
Source of collection: Collected directly from you.
Disclosure for a business purpose: Shared with Shopify and, where necessary, payment processors, suppliers, manufacturers, fulfillment partners, and shipping carriers for processing and fulfilling your order.
Customer Support Information
Purpose of collection: To provide customer support and assist with orders, deliveries, returns, refunds, warranties, and other customer inquiries.
Source of collection: Collected directly from you when you contact us.
Minors
The Site is not intended for children. We do not intentionally collect Personal Information from children in violation of applicable law.
If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us using the information below to request deletion.
Sharing Personal Information
We share Personal Information with service providers to help us provide our services and fulfill our contracts with customers.
For example, we use Shopify to power our online store.
We may also share information with payment processors, suppliers, manufacturers, fulfillment partners, freight carriers, delivery providers, advertising platforms, analytics providers, and other service providers where reasonably necessary to operate Xhale Recovery.
We may disclose Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or otherwise protect our rights.
Behavioural Advertising
We may use Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you.
For example, we may use analytics services to understand how customers use the Site.
We may also share information about your use of the Site, purchases, and interactions with our advertisements with advertising partners. Some information may be collected through cookies, pixels, tags, or similar technologies, subject to consent requirements where applicable.
Advertising and analytics partners may include platforms such as Google, Meta, Pinterest, Microsoft, and Shopify, depending on the services we use.
You may be able to manage advertising preferences directly through the applicable advertising platform or through privacy controls made available on our Site.
Using Personal Information
We use Personal Information to provide our services to you, including:
- Offering products for sale
- Processing orders and payments
- Shipping and fulfilling purchases
- Providing customer service
- Processing returns and refunds
- Preventing fraud
- Improving our Site
- Communicating order information
- Providing information about new products, services, promotions, and offers where permitted
Lawful Basis
Where the General Data Protection Regulation (“GDPR”) or UK GDPR applies, we may process Personal Information under the following lawful bases:
- Your consent
- Performance of a contract with you
- Compliance with our legal obligations
- Protection of vital interests
- Performance of tasks in the public interest where applicable
- Our legitimate interests, provided those interests do not override your fundamental rights and freedoms
Retention
When you place an order through the Site, we retain your Personal Information for our records for as long as reasonably necessary to fulfill our contractual, accounting, tax, fraud-prevention, legal, and regulatory obligations.
You may have the right to request deletion of certain Personal Information, subject to applicable legal requirements.
Automatic Decision-Making
We do not engage in fully automated decision-making using customer data that has a legal or similarly significant effect on customers except where permitted by applicable law.
Our processor Shopify and payment providers may use limited automated processing for purposes such as fraud prevention and transaction security.
Your Rights
Depending on where you live, you may have rights regarding your Personal Information, including the right to:
- Access Personal Information we hold about you
- Request correction of inaccurate information
- Request deletion of certain Personal Information
- Request a copy of certain Personal Information
- Object to or restrict certain processing
- Withdraw consent where applicable
- Exercise applicable rights regarding targeted advertising or sharing of Personal Information
To exercise an applicable privacy right, contact us using the information at the bottom of this policy.
GDPR
If you are located in the United Kingdom, European Economic Area (“EEA”), or another jurisdiction where applicable data-protection laws provide these rights, you may have the right to access, correct, update, transfer, or request deletion of Personal Information we hold about you.
Personal Information may be transferred outside your country of residence for processing by Shopify and other service providers, subject to applicable data-protection requirements.
U.S. Privacy Rights
Residents of California and certain other U.S. states may have additional rights under applicable privacy laws.
Depending on applicable law, these may include the right to know what Personal Information we collect, request access, request correction or deletion, and exercise certain rights concerning targeted advertising, selling, or sharing of Personal Information.
You may contact us using the information below to exercise an applicable right.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site.
We use cookies including functional, performance, analytics, advertising, and social media/content cookies.
Cookies help improve your browsing experience by allowing the Site to remember actions and preferences such as your shopping cart, login information, region selection, and other settings.
Cookies also provide information about how visitors use our Site.
Shopify cookies may be used for purposes including:
- Store functionality
- Shopping cart functionality
- Checkout
- Customer login
- Security
- Analytics
- Marketing and referrals
- Tracking preferences
The length of time a cookie remains on your device depends on whether it is a session or persistent cookie.
You can control or manage cookies through your browser settings and through any privacy controls we make available on our Site.
Please note that blocking certain cookies may negatively affect your experience and some parts of the Site may not function correctly.
Do Not Track
Because there is no universally consistent industry standard for responding to “Do Not Track” signals, we may not alter all data collection and usage practices when such a signal is detected.
Where applicable law requires us to recognize supported privacy preference signals, we will process them as required.
What Do We Do With Your Information?
When you purchase something from Xhale Recovery, as part of the buying and selling process, we collect Personal Information you provide, such as your name, address, email address, telephone number, and order information.
When you browse our store, we may automatically receive your device's IP address and other technical information that helps us understand your browser, device, and use of our Site.
Email marketing (if applicable): With your permission, we may send emails about Xhale Recovery, new products, promotions, and other updates.
Text marketing (if applicable): With your permission, we may send text messages about our store, products, orders, promotions, and other updates, including checkout reminders where applicable.
SMS & Text Marketing
We value your privacy and the information you consent to share in connection with our SMS marketing services.
If you consent to Xhale Recovery's SMS marketing, we may use your information to send:
- Order-related text notifications
- Abandoned checkout reminders
- Marketing offers
- Product updates
- Transactional messages
- Requests for reviews
Message frequency may vary. Consent to SMS marketing is not a condition of purchase.
You may unsubscribe from text marketing by replying STOP to an applicable message or using an unsubscribe method provided in the message.
Message and data rates may apply depending on your mobile provider.
For assistance, you may reply HELP where supported or contact support@xhalerecovery.com
Our Site may use cookies to keep track of products placed in your shopping cart, including when a checkout has been abandoned. Where permitted, this information may be used to determine when checkout reminder communications are sent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
When appropriate, we will update the Effective Date shown at the top of this policy.
Contact Information
Questions about this Privacy Policy or requests concerning your Personal Information should be sent to:
Business Name: Xhale Recovery
Legal Operator: SALONSUPPLYUSA LTD
Website: xhalerecovery.com
Email: support@xhalerecovery.com
Phone: (551) 233-5102
Customer Service Hours: Mon–Sat, 9:00 a.m.–11:30 p.m. EST
Business Address:
71–75 Shelton Street
London, WC2H 9JQ
United Kingdom