Shipping policy

Effective Date: September 13, 2026

At Xhale Recovery, we aim to provide a reliable, transparent, and efficient delivery experience for all customers.

Many of our products—including saunas, cold plunges, massage chairs, red light therapy equipment, and other premium wellness and recovery products—are large or heavy and may require specialized handling or freight delivery.

Xhale Recovery is operated by SALONSUPPLYUSA LTD, a company registered in the United Kingdom.

Order Processing & Shipping

Xhale Recovery currently ships primarily within the United States through our network of U.S.-based suppliers, warehouses, fulfillment partners, and carriers.

Most in-stock orders are typically processed within 1–3 business days, Monday through Friday, excluding applicable holidays.

Processing times may vary depending on product availability, warehouse location, supplier processing, and carrier scheduling.

Large, heavy, special-order, made-to-order, or customized products may require additional processing time. Where a product has a different processing or lead time, this will be stated on the applicable product page where available.

Once your order has shipped, tracking or shipment information will normally be provided using the email address supplied at checkout.

Delivery Timeframe

For many in-stock products, our estimated total delivery timeframe is approximately:

5–8 business days

unless a different delivery timeframe is stated on the applicable product page.

Some products may arrive sooner, while oversized, freight-delivered, special-order, customized, or backordered products may take longer.

Product-specific shipping or delivery estimates displayed on an individual product page take precedence over this general 5–8 business day estimate.

Delivery times are estimates and are not guaranteed.

Delivery schedules may vary due to:

Product availability
Supplier or manufacturer processing
Carrier capacity
Freight scheduling
Severe weather
Seasonal demand
Transportation disruptions
Remote delivery locations
Delivery appointment availability
Other circumstances outside our reasonable control

We will make reasonable efforts to communicate significant delays affecting your order.

Business Days

Business days are generally Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or holidays will generally begin processing on the next applicable business day.

Order Processing Cut-off

Orders received during normal business hours may begin processing on the same business day.

However, because our products may be fulfilled through different suppliers and warehouses, same-day processing or shipment is not guaranteed.

Orders placed outside normal processing hours, on weekends, or on holidays will generally begin processing on the next applicable business day.

Shipping Coverage

Xhale Recovery currently focuses primarily on shipping within the contiguous United States.

Shipping availability to Alaska, Hawaii, U.S. territories, islands, remote locations, or other areas may vary depending on the product, supplier, and carrier.

Additional shipping charges may apply to certain locations.

If we are unable to ship a product to your location, we will contact you as soon as reasonably possible to discuss available options.

Shipping Costs & Options

Shipping costs and available delivery options will be displayed at checkout or on the applicable product page where appropriate.

Certain products may qualify for free standard shipping within eligible areas of the contiguous United States.

Depending on the product and destination, delivery options may include:

Standard parcel delivery
Curbside freight delivery
Threshold delivery
Room-of-choice delivery, where available
White-glove delivery, where available

Not every delivery option is available for every product or location.

Free shipping, where offered, does not automatically include upgraded delivery, assembly, installation, electrical work, plumbing, packaging removal, or white-glove services unless expressly stated.

Freight & Oversized Deliveries

Many Xhale Recovery products are large or heavy and may be delivered using LTL freight or another specialized freight carrier.

For standard curbside freight delivery, the carrier will generally deliver the shipment to the curb or another accessible delivery point at the shipping address.

Unless an upgraded delivery service has been purchased or is expressly included with the product, customers are responsible for moving the product from the delivery point into their home or desired location.

Some products can be extremely heavy. We recommend arranging appropriate assistance before delivery where necessary.

Delivery Appointments

For certain freight orders, the carrier may contact you to arrange a delivery appointment.

Please ensure that the telephone number, email address, and shipping information provided at checkout are accurate.

Customers should respond promptly to communications from the freight carrier.

Failure to arrange or accept a scheduled delivery may result in additional storage, redelivery, reconsignment, or carrier charges.

Where additional charges result from the customer's failure to accept or arrange delivery, the customer may be responsible for those charges where applicable.

Order Confirmation & Tracking

After placing an order, you will receive an order confirmation using the email address provided at checkout. Once your order has shipped, tracking or shipment information will normally be provided where available.

For freight shipments, tracking may work differently from standard parcel tracking. A freight carrier may contact you directly to arrange final delivery.

Multiple Shipments

Orders containing multiple products may be fulfilled from different U.S. warehouses or suppliers.

As a result, products within the same order may:

Arrive separately
Arrive on different dates
Have separate tracking numbers
Be delivered by different carriers

You will not normally be charged additional shipping simply because we choose to divide an order into multiple shipments.

Address Changes

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

If you need to change your shipping address, contact us at support@xhalerecovery.com

as soon as possible. We will make reasonable efforts to update your address before fulfillment, but address changes cannot be guaranteed once an order has entered processing or been transferred to a carrier.

Address changes after processing or shipment may result in additional:

Reconsignment fees
Redelivery fees
Storage fees
Freight charges
Delivery delays

Where such charges result from incorrect information supplied by the customer or a customer-requested address change, the customer may be responsible for the applicable costs.

Inspecting Your Delivery

Please inspect your order carefully upon arrival.

For freight deliveries, we strongly recommend inspecting the shipment and packaging for visible damage before signing the delivery receipt whenever reasonably possible.

If you notice visible damage:

Note the damage on the carrier's delivery receipt where possible
Take clear photographs of the packaging
Take photographs and/or video of the damaged product
Keep the original packaging, pallet, parts, and documentation
Contact support@xhalerecovery.com

as soon as possible

For the fastest resolution, we strongly recommend reporting visible shipping damage within 24 hours of delivery.

Please do not discard the product, packaging, pallet, damaged components, or other relevant materials until we have reviewed the issue and provided further instructions.

Damaged, Missing or Incorrect Items

If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact: support@xhalerecovery.com

Please provide:

Your order number
A description of the issue
Photographs of the product
Photographs of the packaging
Photographs of visible damage
Video where reasonably requested
Any relevant product, SKU, model, or shipping information

We will review the information and work with the applicable supplier, manufacturer, fulfillment partner, or carrier to determine an appropriate resolution.

Depending on the circumstances, this may include replacement parts, repair, replacement, or a refund.

Refused Deliveries

Please do not refuse delivery simply because you have changed your mind about an order. If you wish to cancel or return an order, please contact Xhale Recovery first. Unauthorized refusal of a delivery may result in return freight, storage, redelivery, reconsignment, or other carrier charges.

Where permitted, applicable charges resulting from an unauthorized refused delivery may be deducted from the customer's refund.

If a shipment appears damaged upon arrival, document the damage and contact us promptly for assistance.

Shipping Delays

Although we make reasonable efforts to provide accurate delivery estimates, delays can occasionally occur outside our reasonable control.

These may include manufacturer or supplier backlogs, inventory changes, carrier congestion, severe weather, freight capacity limitations, seasonal demand, transportation disruptions, or delivery appointment availability.

The 5–8 business day timeframe is an estimated delivery timeframe and does not constitute a guaranteed delivery date. If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

Order Cancellations

If you wish to cancel an order, contact support@xhalerecovery.comas soon as possible.

Orders that have not yet entered fulfillment or shipped may generally be cancelled in accordance with our Return & Refund Policy.Once an order has entered fulfillment, been prepared for shipment, or transferred to a carrier, cancellation may no longer be possible.If your order has already shipped, it may need to be handled as a return in accordance with our Return & Refund Policy.

Returns

All returns are governed by our Return & Refund Policy.

Returns must be authorized by Xhale Recovery before being shipped.

Because we work with multiple U.S. suppliers and fulfillment locations, there is no single universal return warehouse address. Do not return a product to the address shown on the original shipping label, our corporate address, or any other location without first receiving return authorization from Xhale Recovery. Once an eligible return has been approved, we will provide the appropriate return instructions and return location for your specific order.

Contact Information

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Business/Trading Name: Xhale Recovery
Legal Operator: SALONSUPPLYUSA LTD
Website: xhalerecovery.com
Email: support@xhalerecovery.com

Phone: (551) 233-5102
Customer Service Hours: Mon–Sat, 9:00 a.m.–11:30 p.m. EST

Business Address:
71–75 Shelton Street
London
WC2H 9JQ
United Kingdom