Effective Date: September 13, 2026
Welcome to Xhale Recovery. These Terms of Service (“Terms”) govern your use of xhalerecovery.com, including purchases made through our online store.
Xhale Recovery is operated by SALONSUPPLYUSA LTD, a company registered in the United Kingdom. By accessing our website or placing an order, you agree to these Terms and our Privacy Policy, Shipping Policy, and Return & Refund Policy.
1. Use of Our Website
By using our website, you confirm that you are legally permitted to make purchases in your jurisdiction. You agree to provide accurate and current information when placing an order and must not use our website for fraudulent, unlawful, or unauthorized purposes.
2. Products
Xhale Recovery sells premium wellness and recovery equipment, including saunas, cold plunges, red light therapy equipment, massage chairs, and related products. We make reasonable efforts to ensure product descriptions, photographs, dimensions, specifications, pricing, and availability are accurate. However, manufacturers may occasionally change specifications, designs, components, or packaging without notice.
Customers are responsible for reviewing product dimensions, installation requirements, electrical requirements, and other relevant specifications before purchasing.
3. Orders & Payments
Placing an order constitutes an offer to purchase.
We reserve the right to cancel or refuse an order where reasonably necessary, including where a product is unavailable, payment cannot be authorized, information is incorrect, or fraudulent activity is suspected.
If we cancel an order after payment has been collected, an appropriate refund will be issued to the original payment method. Unless otherwise stated, prices for U.S. customers are displayed in U.S. dollars (USD).
4. Shipping & Delivery
Xhale Recovery primarily ships within the United States through U.S.-based suppliers, warehouses, fulfillment partners, and carriers.
For many in-stock products, estimated delivery is approximately 5–8 business days, unless a different timeframe is stated on the product page.
Large, oversized, freight-delivered, special-order, or backordered products may take longer. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, supplier availability, freight scheduling, or other circumstances outside our reasonable control. Please review our Shipping Policy for full details.
5. Freight Deliveries
Many of our products are large or heavy and may be delivered by freight.
Delivery may include curbside, threshold, or white-glove service depending on the product and service selected. Unless expressly included, standard delivery does not include assembly, installation, electrical work, plumbing, or moving the product to its final location.
Customers should inspect freight deliveries for visible damage upon arrival and contact support@xhalerecovery.com promptly if an issue is discovered.
6. Cancellations, Returns & Refunds
Orders may generally be cancelled before they enter fulfillment or ship. Once an order has entered fulfillment or shipped, cancellation may no longer be possible. Unless otherwise stated on the applicable product page, eligible return requests generally must be made within 30 days of delivery.
All returns require authorization from Xhale Recovery. Because products may be fulfilled from different U.S. warehouses, customers must not return products without first receiving the correct return instructions from us.
Non-defective returns may be subject to return shipping costs and, where applicable, a disclosed restocking fee of up to 25%. Custom, special-order, personalized, or made-to-order products may not be eligible for cancellation or return once production or fulfillment has begun. Please review our Return & Refund Policy for complete details.
7. Warranties
Warranty coverage varies by product and manufacturer. Manufacturer warranties generally cover qualifying manufacturing defects and may exclude misuse, improper installation, unauthorized modifications, accidental damage, normal wear and tear, or improper maintenance.
Contact support@xhalerecovery.com if you require assistance with a warranty claim.
8. Installation & Product Use
Certain products may require professional installation, electrical work, plumbing, ventilation, or other specialist services. Customers are responsible for following manufacturer installation, operation, and maintenance instructions and arranging appropriately qualified professionals where required.
9. Intellectual Property
Content on the Xhale Recovery website, including our branding, written content, graphics, and website materials, is owned by or licensed to Xhale Recovery, SALONSUPPLYUSA LTD, or the applicable rights holder. You may not reproduce, distribute, modify, or commercially use protected content without authorization.
Third-party manufacturer names, trademarks, images, and logos remain the property of their respective owners.
10. Third-Party Services
Our website may use third-party services, including payment providers, manufacturers, suppliers, carriers, and other service providers. These third parties may have their own terms and privacy policies. We are not responsible for the independent practices of third-party websites or services.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Xhale Recovery and SALONSUPPLYUSA LTD will not be liable for indirect, incidental, special, or consequential losses arising from use of our website, services, or products. Nothing in these Terms limits or excludes liability or consumer rights that cannot lawfully be limited or excluded.
12. Privacy
Our collection and use of personal information is governed by our Privacy Policy. Please review that policy for information about how we collect, use, disclose, and protect personal information.
13. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that may apply to customers in their jurisdiction.
14. Changes to These Terms
We may update these Terms periodically to reflect changes to our business, products, services, or legal requirements.
Any revised Terms will be published on this page with an updated effective date where appropriate.
15. Contact Information
For questions about these Terms, please contact:
Business Name: Xhale Recovery
Legal Operator: SALONSUPPLYUSA LTD
Website: xhalerecovery.com
Email: support@xhalerecovery.com
Phone: +1 (551) 233-5102
Customer Service Hours: Mon–Sat, 9:00 a.m.–11:30 p.m. EST
Business Address:
71–75 Shelton Street
London, WC2H 9JQ
United Kingdom