Return and Refund Policy

Effective Date: September 13, 2026

At Xhale Recovery, we want our customers to shop with confidence. We aim to provide a fair and transparent cancellation, return, and refund process for our premium wellness and recovery products.

Because many of our products are large, heavy, high-value, or shipped by freight, certain products may be subject to manufacturer-specific return conditions.If you have any questions, please contact us at support@xhalerecovery.com

or call (551) 233-5102.

Cancellations Before Shipment

If you need to cancel an order, please contact us as soon as possible. Orders may generally be cancelled for a full refund before they enter fulfillment or ship. Because orders can be transmitted to our suppliers and fulfillment partners shortly after being placed, we cannot guarantee cancellation once an order has entered fulfillment, been prepared for shipment, or transferred to a carrier. Contact us during customer service hours at (551) 233-5102, through our website chat where available, or email support@xhalerecovery.com

Custom & Made-to-Order Products

Custom, personalized, special-order, or made-to-order products generally cannot be cancelled or refunded once production or fulfillment has begun.

These products may be manufactured or prepared specifically for your order. If it is unclear whether a product is considered custom, special-order, or made-to-order, please contact us before purchasing. This restriction does not affect applicable rights relating to products that arrive damaged, defective, or incorrect.

Returns & Refunds

Unless otherwise stated on the applicable product page, customers have 30 days from the date of delivery to request an eligible return. All returns must be authorized by Xhale Recovery before being shipped.

Because our products may be fulfilled through different U.S. suppliers and warehouses, do not return a product to the original shipping address or any other address without receiving return authorization from us first.

Once your return has been approved, we will provide the appropriate return instructions and U.S. return location for your specific order.

Individual products and manufacturers may have different return requirements. Where a product page clearly specifies a different return policy, those product-specific conditions may apply.

Return Condition

Unless otherwise stated, products being returned for non-defective reasons should generally be:

Unused
Uninstalled
Unassembled
In their original condition
In their original packaging
Complete with all original accessories, parts, manuals, and documentation

Products that have been used, installed, assembled, altered, modified, or damaged after delivery may not qualify for a standard return.

Proof of purchase is required.

Return Shipping & Restocking Fees

For eligible non-defective returns, including change-of-mind returns, customers are generally responsible for return shipping costs.

Many Xhale Recovery products require LTL or specialized freight transportation. Return freight can therefore be considerably more expensive than standard parcel shipping.

Certain non-defective returns may also be subject to a restocking fee of up to 25%, depending on the product, manufacturer, supplier, condition, and applicable return requirements.

If a restocking fee applies, we will communicate the applicable amount during the return authorization process.

Applicable return shipping costs and restocking fees may be deducted from your refund.

Exchanges

If you wish to exchange an eligible product, please contact us.

Depending on the product, you may be responsible for applicable return and replacement shipping costs.

Where appropriate, we may be able to offer an alternative resolution or replacement depending on the product, manufacturer, and circumstances.

Please Read Before Purchasing

By purchasing from Xhale Recovery, you acknowledge that:

You should inspect your shipment promptly upon delivery.
Visible freight damage should be photographed and reported as soon as possible, preferably within 24 hours.
Non-defective returns may require you to pay return shipping costs.
Applicable restocking fees may apply to certain returns.
Returned products generally need to be unused, uninstalled, unassembled, and in their original packaging.
An order that has already entered fulfillment or shipped may no longer qualify for cancellation.
Shipping and delivery dates are estimates and may change because of circumstances outside our reasonable control.
Certain manufacturers or products may have specific return conditions displayed on the applicable product page.
You must obtain authorization from Xhale Recovery before returning a product.

Damaged Products

Please inspect the packaging and product carefully when your order arrives.

For freight deliveries, we strongly recommend inspecting the shipment for visible damage before signing the delivery receipt whenever reasonably possible.

If you notice damage:

Note visible damage on the carrier's delivery receipt where possible.
Take clear photographs of the packaging.
Take photographs and/or video of the damaged product.
Retain the packaging, pallet, product, parts, and documentation.
Contact us as soon as possible.

For the fastest resolution, visible freight damage should preferably be reported within 24 hours of delivery.

Please email support@xhalerecovery.com

with your order number, photographs or video, a description of the damage, and relevant product/SKU information.

We will work with the applicable supplier, manufacturer, or carrier to review the claim.

Depending on the circumstances, the resolution may include replacement parts, repair, replacement, or a refund.

Warranty

Warranty coverage varies depending on the product and manufacturer.Please review the applicable product page or manufacturer warranty information for specific coverage and duration. Manufacturer warranties generally cover qualifying manufacturing defects and may exclude:

Normal wear and tear
Misuse or abuse
Improper installation
Improper maintenance
Accidental damage
Unauthorized modifications

Damage that occurred during shipping should be reported as a shipping-damage issue rather than waiting to make a warranty claim.

If you require warranty assistance, contact support@xhalerecovery.com

Refused Deliveries

Please do not refuse delivery because you have changed your mind about an order.If you wish to cancel or return an order, contact us first.An unauthorized refused delivery may result in return freight, storage, reconsignment, redelivery, or other carrier charges. Where permitted, applicable charges resulting from an unauthorized refusal may be deducted from your refund.

If your shipment appears damaged when it arrives, document the damage and contact us promptly.

Shipping Times

We work to get orders processed and delivered as quickly as reasonably possible.

For many in-stock Xhale Recovery products, our standard estimated total delivery timeframe is approximately 5–8 business days, unless a different timeframe is stated on the applicable product page.

All delivery times are estimates and are not guaranteed.

Shipping times may change because of circumstances including supplier delays, inventory availability, manufacturer processing, freight availability, severe weather, seasonal demand, carrier delays, or other circumstances outside our reasonable control.

Special-order, made-to-order, oversized, or backordered products may take longer.

Please refer to our Shipping Policy for complete shipping information.

BOGO & Promotional Offers

For Buy One Get One (BOGO), bundle, or similar promotions, all products included in the promotion may need to be returned together to qualify for a full refund.

If only part of a promotional bundle is returned, the refund may be adjusted based on the normal value of the products retained.

Customers may remain responsible for applicable return shipping and restocking fees for non-defective promotional returns.

Refunds will be issued to the original payment method.

Refund Processing

Once an authorized return reaches the designated return location, it will be inspected.If your return is approved, your refund will be issued to the original payment method.

Approved refunds are generally processed within 5–10 business days following return approval. Your bank, credit card company, PayPal, or other payment provider may require additional time for the refund to appear in your account.

Applicable return shipping costs or previously disclosed restocking fees may be deducted from the refund.

Chargebacks & Payment Disputes

If you experience an issue with an order, please contact us first.Our customer service team will make reasonable efforts to resolve legitimate concerns involving delivery, damage, cancellations, returns, refunds, or other order issues. Nothing in this policy prevents customers from exercising rights available through their payment provider or applicable law.

Fraudulent payment disputes or other fraudulent activity may be contested using applicable order, delivery, tracking, and communication records.

Manufacturer-Specific Policies

Certain products may have return, warranty, cancellation, or restocking conditions established by their manufacturer. Where applicable, these conditions may be displayed on the individual product page. If you would like to confirm the return conditions for a particular product before purchasing, please contact us at support@xhalerecovery.com

Contact Information

Questions regarding cancellations, returns, refunds, exchanges, damaged deliveries, or warranties can be sent to: Business Name: Xhale Recovery
Legal Operator: SALONSUPPLYUSA LTD
Email: support@xhalerecovery.com

Phone: (551) 233-5102
Customer Service Hours: Mon–Sat, 9:00 a.m.–11:30 p.m. EST

Business Address:
71–75 Shelton Street
London, WC2H 9JQ
United Kingdom