Order Processing
At Xhale Recovery, most in-stock orders are processed within 1–3 business days and shipped using fully tracked courier or freight services.
Depending on the size and type of product, orders may be shipped using carriers such as UPS, FedEx, USPS, or specialized freight carriers.
Processing times may vary depending on the brand, product availability, warehouse location, and whether an item is special-order or made to order. Where applicable, product-specific processing times will be displayed on the individual product page.
Order Confirmation
As soon as you place your order, you will receive an order confirmation email. This confirms that we have received your order in our system.
After receiving your order, we work with the applicable supplier or fulfillment partner to confirm inventory and availability.
If your item is unexpectedly backordered or unavailable, we will contact you by email as soon as reasonably possible to discuss available options, which may include waiting for restock, selecting an alternative product, or receiving a refund.
If your item is available, your order will proceed to processing and shipment.
Order Shipment
Most in-stock orders are expected to leave the applicable warehouse within approximately 1–3 business days, unless otherwise stated on the product page.
Once your order ships, tracking or shipment information will normally be sent to the email address provided during checkout.
For large or oversized products delivered by freight, tracking may operate differently from standard parcel delivery. The freight carrier may contact you directly to arrange a delivery appointment.
If you have not received tracking information within the expected processing period, please contact us at:
Shipping Within the United States
Xhale Recovery primarily ships within the contiguous United States through our network of U.S.-based suppliers, warehouses, fulfillment partners, and carriers.
Shipping availability to Alaska, Hawaii, U.S. territories, remote locations, or other destinations may vary depending on the product and supplier.
If shipping is available to your location, the applicable options and charges will generally be displayed at checkout.
Changing Your Shipping Address
If you need to change your shipping address, please contact us as soon as possible at support@xhalerecovery.com
If your order has already entered processing or has shipped, we will make reasonable efforts to accommodate the change, but we cannot guarantee that the shipping address can be changed.
Address changes may also result in delivery delays.
If a carrier or freight company charges additional fees for reconsignment, redelivery, storage, or rerouting because of a customer-requested address change or incorrect address information, the customer may be responsible for those charges.
Shipping Times
All shipping and delivery times are estimates and are not guaranteed.
For many in-stock products:
Processing: approximately 1–3 business days
Estimated total delivery: approximately 5–8 business days
Shipping times may vary depending on the product, brand, supplier, warehouse location, carrier, destination, and whether the item requires freight delivery.
Special-order, made-to-order, oversized, customized, or temporarily backordered products may require additional time.
Product-specific shipping or lead times displayed on an individual product page will take precedence over these general estimates.
Delays may occasionally occur because of circumstances outside our reasonable control, including severe weather, carrier capacity, freight scheduling, manufacturer delays, seasonal demand, or transportation disruptions.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
Shipping Options
For many eligible products, our standard curbside delivery is free within the contiguous United States unless otherwise stated.
Depending on the product and delivery location, additional delivery options may include:
Curbside Delivery
The shipment is delivered to the curb or another accessible delivery point at your address.
Customers are generally responsible for moving the product from the delivery point into their home or desired location.
Threshold Delivery
Where available, the product may be delivered to a sheltered area such as your porch, garage, or first accessible area of the property.
Exact service levels may vary by carrier and product.
White Glove Delivery
Where available, White Glove Delivery may include delivery into a room of your choice and certain additional services such as unpacking, packaging removal, or minor assembly.
White Glove services vary by product, supplier, and carrier, so the specific services included will be displayed or communicated where applicable.
White Glove Delivery does not include electrical, plumbing, structural, or specialist installation unless expressly stated.
Freight Deliveries
Many Xhale Recovery products—including saunas, cold plunges, massage chairs, and other large wellness equipment—may be shipped by LTL or specialized freight carriers.
The carrier may contact you to arrange a delivery appointment.
Please provide an accurate telephone number and email address at checkout and respond promptly to carrier communications.
Failure to accept or arrange a scheduled delivery may result in storage, redelivery, or other carrier charges.
Inspecting Your Delivery
Please inspect your shipment carefully when it arrives.
For freight deliveries, we strongly recommend inspecting the packaging and product for visible damage before signing the delivery receipt whenever reasonably possible.
If you notice visible damage:
- Take photographs or video of the shipment and packaging.
- Note the damage on the carrier's delivery receipt where possible.
- Keep all original packaging, pallets, parts, and documentation.
- Contact support@xhalerecovery.com
as soon as possible.
For the fastest resolution, we recommend reporting visible shipping damage within 24 hours of delivery.
Cancellations After Processing or Shipment
If you wish to cancel an order, contact us as soon as possible.
Orders that have not entered fulfillment or shipped may generally be cancelled.
Once an order has entered fulfillment, been prepared for shipment, or transferred to a carrier, cancellation may no longer be possible.
If the order has already shipped, it may need to be handled as a return under our Return & Refund Policy, and applicable return freight or restocking charges may apply.
Contact Information
If you have any questions or concerns regarding shipping or delivery, please contact:
Business Name: Xhale Recovery
Legal Operator: SALONSUPPLYUSA LTD
Email: support@xhalerecovery.com
Phone: (551) 233-5102
Customer Service Hours: Mon–Sat, 9:00 a.m.–11:30 p.m. EST
Business Address:
71–75 Shelton Street
London, WC2H 9JQ
United Kingdom